Help Center
701pub Frequently Asked Questions
Welcome to the 701pub FAQ center. Here you'll find comprehensive answers to common questions about account registration, GCash and PayMaya deposits, withdrawals, JILI slots, live casino games, bonuses, PAGCOR licensing, responsible gaming, and more. Filipino players can get detailed information on payment methods, verification requirements, and player protection tools. If you can't find what you're looking for, our 24/7 customer support team is ready to help.
Account & Registration
How do I create a 701pub account?
Creating a 701pub account is simple. Click the sign-up button, provide your full name, email, mobile number, date of birth, and create a password. You must be 21 years or older to register. After registration, complete KYC verification by uploading a government-issued ID and proof of address to activate deposits and withdrawals.
What documents do I need for KYC verification?
701pub requires one government-issued ID (Philippine passport, driver's license, UMID, PhilHealth ID, or postal ID) and one proof of address document (utility bill, bank statement, or government correspondence dated within the last three months). Upload clear photos showing all four corners and readable text. Verification typically completes within 24 hours.
I forgot my password. How can I reset it?
Click "Forgot Password" on the login page. Enter your registered email address, and 701pub will send a password reset link within minutes. Check your spam folder if you don't see the email. Click the link, create a new strong password, and log in. If issues persist, contact customer support with your registered email and username.
Can I have multiple accounts on 701pub?
No. 701pub strictly prohibits multiple accounts per person. Creating duplicate accounts violates our Terms and Conditions and may result in permanent suspension of all accounts, forfeiture of funds, and cancellation of bonuses. Our fraud detection systems monitor for multiple accounts using device fingerprinting, IP tracking, and KYC data cross-referencing.
How do I close my 701pub account?
Contact customer support via live chat or email to request account closure. Withdraw all remaining balance before closing. If you're struggling with problem gambling, consider self-exclusion instead, which prevents access for a set period (6 months, 1 year, or permanent). Account closure is permanent and cannot be reversed.
Deposits & Withdrawals
What payment methods does 701pub accept for deposits?
701pub accepts GCash, PayMaya, bank transfers (BPI, BDO, Metrobank, UnionBank, Landbank, RCBC), and over-the-counter payments at 7-Eleven, Cebuana Lhuillier, and MLhuillier. All transactions are in Philippine Peso (PHP). Choose your preferred method in the Cashier section. Each method has different processing times and minimum deposit amounts.
What is the minimum deposit amount at 701pub?
The minimum deposit varies by payment method. GCash and PayMaya have a ₱100 minimum. Bank transfers require ₱500 minimum. Over-the-counter payments at 7-Eleven, Cebuana, and MLhuillier have a ₱200 minimum. There is no maximum deposit limit, but large transactions may require additional verification for security purposes.
How long do GCash deposits take to process?
GCash deposits on 701pub are instant in most cases. Funds typically appear in your account within 1-5 minutes after successful payment confirmation from GCash. During high-traffic periods or GCash system maintenance, deposits may take up to 15 minutes. If your deposit doesn't appear within 30 minutes, contact support with your GCash transaction reference number.
Are there any deposit fees at 701pub?
701pub does not charge deposit fees. However, your payment provider (GCash, PayMaya, banks) may charge their own transaction fees. GCash and PayMaya typically don't charge for casino deposits. Banks may charge transfer fees ranging from ₱10-₱25. Over-the-counter payments may have service charges imposed by the payment center.
How do I withdraw winnings from 701pub?
Navigate to the Cashier section and select Withdrawal. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer). Enter the amount (minimum ₱300), provide your GCash number, PayMaya account, or bank details, and submit. 701pub processes withdrawals within 24 hours on business days. Complete KYC verification before your first withdrawal.
What is the minimum withdrawal amount?
The minimum withdrawal amount at 701pub is ₱300 for all payment methods (GCash, PayMaya, and bank transfer). There is no maximum withdrawal limit per transaction, but withdrawals over ₱50,000 may require additional security verification. You can make multiple withdrawals per day, subject to available balance and wagering requirement completion.
How fast are withdrawals processed at 701pub?
GCash and PayMaya withdrawals are typically processed within 1-6 hours during business hours (8 AM - 10 PM PST). Bank transfers take 1-3 business days. Withdrawals requested on weekends or holidays are processed on the next business day. First-time withdrawals may take up to 24 hours due to additional security checks.
Why was my withdrawal request rejected?
Common reasons include incomplete KYC verification, active bonus wagering requirements not met, withdrawal amount below ₱300 minimum, incorrect payment details provided, suspicious activity flagged by security systems, or attempting to withdraw to a third-party account. Contact support for specific rejection reasons and resolution steps.
Games & Gameplay
What slot games are available on 701pub?
701pub features hundreds of slots from top providers including JILI (Super Ace, Golden Empire, Money Coming, Fortune Gems), Pragmatic Play (Gates of Olympus, Sweet Bonanza, Starlight Princess), PG Soft (Mahjong Ways, Fortune Tiger), and Fachai Gaming. All slots are optimized for mobile play and feature high RTP percentages ranging from 94% to 98%.
Does 701pub offer live casino games?
Yes. 701pub's live casino features Filipino dealers streaming from professional studios. Play live baccarat, blackjack, roulette, poker variations, and game shows like Crazy Time and Monopoly Live. Powered by Evolution Gaming, Ezugi, and Pragmatic Play Live. Minimum bets start at ₱20. All live games are available 24/7 with HD streaming quality.
Can I play 701pub games on my smartphone?
Absolutely. 701pub is fully optimized for mobile play on iOS and Android devices. Access the website through your mobile browser (Chrome, Safari, Firefox) without downloading an app. All slots, live casino, Color Game, sports betting, and sabong work seamlessly on smartphones and tablets. Mobile gameplay offers the same features and bonuses as desktop.
What is RTP and why does it matter?
RTP (Return to Player) is the percentage of wagered money a game returns to players over time. A 96% RTP means the game theoretically returns ₱96 for every ₱100 wagered long-term. Higher RTP games offer better odds. 701pub displays RTP for all slots in game info. Note that RTP is calculated over millions of spins, so individual sessions vary widely.
How do I know 701pub games are fair?
All 701pub games use certified Random Number Generators (RNG) tested by independent labs like GLI and iTech Labs. Game outcomes are unpredictable and unbiased. 701pub operates under PAGCOR oversight, which mandates regular fairness audits. Live casino games are streamed in real-time with human dealers, ensuring transparency. We publish RTP percentages and game certifications for full transparency.
Bonuses & Promotions
What is the 701pub welcome bonus for new players?
New 701pub players receive a 100% deposit match bonus up to ₱5,000 on their first deposit. Deposit ₱1,000 and play with ₱2,000 total. Minimum qualifying deposit is ₱200. Bonus funds must be wagered 25x on slots before withdrawal. Welcome bonus is available once per player and requires account verification. Check the Promotions page for current offers.
What are wagering requirements?
Wagering requirements specify how many times you must bet bonus funds before withdrawing winnings. A 25x requirement on a ₱1,000 bonus means you must place ₱25,000 in total bets. Different games contribute differently: slots contribute 100%, live casino contributes 10%, sports betting contributes 50%. Check specific bonus terms as requirements vary by promotion.
Does 701pub have a loyalty or VIP program?
Yes. 701pub's VIP program rewards active players with cashback, exclusive bonuses, faster withdrawals, dedicated account managers, and birthday gifts. Progress through Bronze, Silver, Gold, Platinum, and Diamond tiers by accumulating points through real-money gameplay. Higher tiers unlock better rewards. All players are automatically enrolled and points are tracked in your account dashboard.
Can I use multiple bonuses at the same time?
No. 701pub allows only one active bonus at a time. Complete wagering requirements for your current bonus before claiming another. Attempting to stack bonuses may result in forfeiture of all bonus funds and winnings. If you have bonus balance remaining and want to switch promotions, you must forfeit the active bonus first through your account settings.
Safety & Responsible Gaming
Is 701pub licensed and legal in the Philippines?
701pub operates under PAGCOR (Philippine Amusement and Gaming Corporation) regulatory oversight, ensuring compliance with Philippine gaming laws. We adhere to strict licensing requirements including player protection, fair gaming, responsible gambling measures, and anti-money laundering protocols. All operations are legal for Filipino players aged 21 and above. Check our About Us page for regulatory information.
What is the minimum legal age to play at 701pub?
You must be at least 21 years old to register, deposit, or play at 701pub. This is the legal gambling age in the Philippines under PAGCOR regulations. During registration and KYC verification, 701pub validates your date of birth using government-issued IDs. Underage gambling is strictly prohibited. Accounts found to belong to minors are immediately suspended.
How does 701pub protect my personal information?
701pub uses 256-bit SSL encryption to protect all data transmissions, the same security standard used by Philippine banks. Personal and financial information is stored on secure servers with restricted access. We comply with the Philippine Data Privacy Act of 2012 and never sell your data to third parties. Read our Privacy Policy for complete details on data handling and protection.
What responsible gaming tools does 701pub offer?
701pub provides deposit limits (daily/weekly/monthly), loss limits, session time limits, reality check notifications, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). Access all tools in Account Settings under Responsible Gaming. If you're struggling with problem gambling, visit our Responsible Gaming page for support resources including PAGCOR programs and counseling services.
How do I self-exclude from 701pub?
Contact customer support via live chat or email to request self-exclusion. Choose a period: 6 months, 1 year, 5 years, or permanent. During self-exclusion, you cannot log in, deposit, or play. Your account is frozen and cannot be reopened until the exclusion period expires. Self-exclusion is irreversible during the active period and is the strongest protection for problem gambling.
Where can I get help for problem gambling in the Philippines?
Filipino players can access PAGCOR's responsible gaming programs, National Center for Mental Health Crisis Hotline (available 24/7), Gamblers Anonymous Philippines meetings (Metro Manila, Cebu, Davao), and licensed mental health professionals specializing in gambling addiction. 701pub provides links to these resources on our Responsible Gaming page. Help is confidential and free.
Need More Help?
Contact 701pub Customer Support
Can't find the answer you're looking for? Our Filipino-speaking customer support team is available 24/7 to assist you with any questions or concerns. We're here to help with account issues, payment problems, game questions, bonus inquiries, and technical support.
Live Chat Support
Get instant help through our live chat feature available on every page of the 701pub website. Average response time is under 2 minutes. Live chat is the fastest way to resolve urgent issues like deposit delays, withdrawal questions, or login problems. Available in English and Filipino.
Email Support
Send detailed inquiries to [email protected]. Include your username, registered email, and a clear description of your issue. Attach screenshots if relevant. Email support responds within 12 hours on business days. Best for non-urgent questions, account verification issues, or complex technical problems.
Ready to Play?
Join Thousands of Filipino Players at 701pub
Now that you have all the information you need, it's time to experience the excitement of 701pub. Enjoy instant GCash deposits, hundreds of JILI slots, live casino with Filipino dealers, generous bonuses, and 24/7 customer support. Registration takes less than 2 minutes, and your welcome bonus is waiting.
701pub is committed to responsible gaming. Must be 21+ to play. Gambling involves risk. Please play responsibly and within your means. If you need help, visit our Responsible Gaming page or contact PAGCOR support services.